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MANAGEMENT · KIT

Manager conversations, made easier.

Scripts and question banks for the conversations managers put off: feedback, weekly check-ins, and the stay interview that keeps good people.

Inside:The five conversations every manager needs · a four-step feedback model · what to say when it gets hard · the stay interview · when to bring in HR · 3 editable templates
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The conversations

Five every manager needs.

Each has a different job and rhythm. The templates cover all five.

  • The weekly 1:1
    Employee-led time for priorities, blockers, and support. The foundation for everything else.
  • In-the-moment feedback
    Specific, timely feedback on something that just happened, positive or corrective. Within a day or two.
  • Recognition
    Naming specific good work, privately or in front of the team. As important as correction.
  • The stay interview
    Asking good people why they stay and what might make them leave, before they decide to.
  • The career conversation
    Where they want to go, and what would help them get there. Quarterly.

Rule of thumb: if the only time a manager gives feedback is in a formal review, the review is doing the job that 1:1s should have done.

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04
Giving feedback

Four steps, two minutes.

A simple structure for any feedback, positive or corrective. It keeps the conversation about facts and the future.

1
Situation

When and where

"In Tuesday's client call..." Anchor it to a specific moment.

2
Behavior

What you saw

"...you cut off the client twice while they were explaining the issue." Observable, not interpreted.

3
Impact

Why it matters

"They seemed frustrated, and we didn't get the full picture of the problem."

4
Next step

Ask, then agree

"What was going on for you? Next time, let's hold questions until they finish." Agree on one change.

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Make it normal

Give feedback often enough that it stops feeling like an event. Aim for small, frequent, specific, and include as much positive feedback as corrective.

Within 48 hoursPrivate for correctiveSpecific for praise
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Full guide

7 more pages in the full guide

Plus 3 editable templates.